At Grozery, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our services through our website or mobile application.

1. Information We Collect

We may collect the following types of information: Personal Identification Information: Name, email address, phone number, delivery address, and business name (for merchants). Transactional Data: Order history, payment method (excluding card details), and delivery preferences. Location Data: For order tracking and hyper-local delivery. Device Information: Browser type, IP address, and device model to improve app experience.

2. How We Use Your Information

We use your data to: Fulfill orders and provide customer support. Improve our services, app experience, and performance. Enable merchant onboarding and service delivery. Send service updates, offers, and promotional messages (only with your consent). Detect and prevent fraudulent activities.

3. Sharing Your Information

We do not sell your personal data. We may share your data with: Delivery Partners: Only to fulfill your grocery deliveries. Merchant Partners: Only when you place an order with them. Service Providers: For analytics, marketing, or payment processing — under strict confidentiality agreements. Authorities: Only when legally required.

4. Data Security

We implement industry-standard encryption and security measures to protect your personal data. Your payment information is processed via secure, PCI-compliant gateways — we never store your card details.

5. Your Rights

You have the right to: Access the data we store about you. Request corrections or deletions of your personal data. Withdraw consent for marketing communications. You can request these by contacting us at privacy@grozery.store.

6. Children's Privacy

Grozery does not knowingly collect or store personal data from children under 13. If we learn we have collected such data, we will delete it promptly.

7. Changes to This Policy

We may occasionally update this policy. When we do, the updated version will be posted on this page with the revised date.

8. Contact Us

For questions or concerns regarding your privacy, please contact: Grozery Privacy Officer Email: privacy@grozery.store Location: Kerala, India